This is a development site. Visit SFIA
×

Skip to content. | Skip to navigation

Personal tools

Reference and guide to SFIA version 8. Framework status: Development. Show revision-marked text

Service level management : Level 3

(unchanged)

Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning for a deterioration in service.