This is a development site. Visit SFIA

Skip to content. | Skip to navigation

Personal tools

Reference and guide to SFIA version 8. Framework status: Development. Show revision-marked text

User research: Level 4


Executes generative research in order to find opportunities for innovation in, and enhancement of, systems, products and services. Collects and analyses data related to people’s behaviours, needs, and opinions. Supports synthesis of findings and the creation of insights, reports and presentations to inform decision making and drive actions. Contributes to selection of the user research approaches for projects and initiatives and plans own user research activities. Supports adoption of agreed approaches. Contributes to the development of organisational methods and standards for user research. Facilitates input from users and stakeholders. Provides constructive challenge and enables effective prioritisation of requirements.

Change requests

There are no change requests here